+ Clinic Partnerships Associate
Overview
Genoa, a QoL Healthcare Company is the nation’s largest behavioral health pharmacy chain. In 2015, Genoa, a QoL Healthcare Company acquired 1DocWay, which is the nation’s largest outpatient telepsychiatry company. Since acquisition, 1DocWay has rebranded as Genoa Telepsychiatry but maintained its start-up culture and spirit in its NYC-based office.
Under general supervision from the Director, Sales & Business Development the Sales Associate’s role will be a combination of market research, Excel analysis, and inside sales telemarketing. As the role progresses, there will be opportunities for outside sales at conferences and community mental health centers around the US. The Sales Associate focuses on generating new leads and building relationships with C-Suite contacts during early deal stages. Creating detailed, deadline-driven work, the Sales Associate is personable and thrives in team settings.
The Sales Associate must have a robust knowledge base of the healthcare marketplace and a genuine interest in the sales process. This role requires strong verbal and written communication skills. Overall, the Sales Associate must positively impact the business name, client relations, and generate more revenue than costs.
As part of our team, you will be expected to:
- Generate new leads and build relationships with potential clients
- Leverage Genoa Telepsychiatry’s software and providers to early-stage prospects
- Support business development/sales team by conducting software demos and creating presentations
- Maintain excellent relations with medical directors, executive directors, and other relevant clinic staff
- Advocate for increased mental healthcare access
- Accurately maintain databases and CRM
- Actively participate in staff meetings
- Ability to travel up to 30%
What we're looking for
- Bachelor’s degree with a focus in healthcare, entrepreneurship, business, or economics preferred
- Familiarity with payer and provider dynamics a plus
- Work experience in healthcare, startups, and/or finance a plus
This job description is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Genoa Healthcare reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
+ Physician Partnerships Associate
Overview
Genoa Telepsychiatry increases access to behavioral health services across the U.S. by building high quality telepsychiatry networks. These networks connect psychiatrists and APRNs to clinics with patients who would otherwise lack the ability to receive the psychiatric services they need. Genoa Telepsychiatry is backed by a large financial institution and has grown to become the largest outpatient telepsychiatry provider with over 140 providers signed and over 40,000 appointments completed to date.
Our psychiatrists and APRNs are the heart of our solution and we are seeking someone who is passionate about finding and recruiting new providers for our growing business needs. We are searching for a Physician Partnerships Associate who will work closely with Physician Partnerships in our mission to grow our team of Genoa Telepsychiatrists. Given that telepsychiatry is a rapidly growing industry, you will have the opportunity to work at the forefront of a cutting edge solution to the deep, structural issue of mental health care access.
As part of our team, you will be expected to:
- Be action oriented and focused on the operational needs of the Physician Partnerships team
- Work closely with the Physician Partnerships team to understand where the pressing recruiting needs are and to carry out the necessary recruiting efforts to address those needs
- Speak directly to providers about our values, competitive advantages, business model, differentiators, and mission; also able to answer provider questions related to our contract
- Be diligent and quick in responding to providers as their point of contact upstream in the recruitment pipeline
- Be able to listen to providers and prioritize their preferences in the recruiting process
- Serve as a credible source of education on the benefits of telepsychiatry to providers
- Collect data on your efforts and success in recruiting providers in order to help the team learn how to improve the process overall Utilize Genoa Telepsychiatry’s CRM tool to stay organized and capture information related to potential providers for communication to other team members
- Be willing to try new methods of recruiting providers (i.e., running an email campaign, sending messages through Doximity, identifying network leaders to partner with)
- Be able to evaluate the potential of additional recruiting resources based on team’s needs and knowledge of client market
- Contribute new ideas and ways to improve the process, as well as be proactive in communicating any roadblocks along with suggested solutions
Why this is a great opportunity for you:
- You will be working at the heart of the business challenge in a very high impact role
- You will hone and build invaluable skills that prepare you for any action-oriented roles
- The telepsychiatry exposure gives you a unique insight into a growing market
- A flat hierarchy means you will be working with company leadership every day
- Our team and our workspace in Manhattan allow you to meet thought leaders in the healthcare and startup space, internally and externally
What we're looking for:
- Individuals with a desire to work at a fast growing health-tech company
- Willingness to learn about Genoa Telepsychiatry’s business model and be a champion of telepsychiatry
- Ability to communicate professionally, yet personally to our potential providers; someone who can be seen as credibly by our providers is critical
- Experience in recruiting related or client facing roles is preferred
- Experience in managing projects, delivering on deadlines, and a strong attention to detail
- Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
- Organizational skills needed to manage multiple provider conversations at once, capture notes, and track key metrics at all times
- A high degree of confidence, independence, and curiosity
- Self-driven motivation and the ability to problem solve when faced with a challenge
- A passion for working in healthcare is a plus
+ Customer Success Associate
Overview
Genoa Telepsychiatry increases access to behavioral health services across the U.S. by building state of the art telepsychiatry networks. In November 2015, Genoa, a QoL Healthcare Company acquired 1DocWay to form Genoa Telepsychiatry. 1DocWay was a fast-growing venture-funded health-tech startup, and our growth has significantly increased since the acquisition. We are searching for a Customer Success associate who will assist with implementations and account management. The intern will work alongside the entire team, including 1DocWay’s founders and senior managers. This is a 3 month opportunity extendable to 6 months and possibly convertible to a full-time role for outstanding interns.
Tasks
Directly support implementations through training, billing, licensing/credentialing, and compliance activities and research
Directly support account management through technical, clinical, and administrative support
Help scale implementations and account management through technology- based design and process improvements
Assist the CS team with general administrative matters such as preparing and sending invoices and coordinating team meetings
Why this is a great opportunity for you
A flat hierarchy means you will be working with company leadership every day
You will be able to assume as much responsibility as you can handle over a range of substantive job functions
Meet thought leaders in the healthcare and startup space, internally and externally
The ideal candidate will have
A flat hierarchy means you will be working with company leadership every day
You will be able to assume as much responsibility as you can handle over a range of substantive job functions
The ideal candidate will have:
A high degree of confidence, independence, curiosity and motivation
An inclination to gravitate towards and solve core operational problems to enable scaling and increased efficiency
Meticulous organization and project management skills
Excellent verbal and written communication and presentation skills
Proficiency in modern office productivity software, cloud-based applications and CRM tools
An interest in the U.S. healthcare ecosystem
Interests and passions outside of the office
Excited yet? Apply Now
+ Product Managers
Product Development at 1DocWay
The 1DocWay Product team is building platforms that connect patients and physicians seamlessly using modern technology. By making our tools fast, secure and simple to use we ensure that technology does not get in the way of practicing medicine and providing care where it is most needed.
A core competency at 1DocWay is taking existing healthcare processes and introduce technology and design innovation to introduce efficiencies, improve patient and provider experiences and achieve scalability. By bringing a fresh pair of eyes we are able to question how things have been done in healthcare for decades and build a better, faster wheel.
As a Product Manager at 1DocWay you will understand customer problems, learn about traditional and innovative healthcare practices across the industry, design and develop product features, flush out user stories and work closely with developers to see new features all the way through the product lifecycle till they come to life.
As a consultant or a FTE in this role, you will be expected to:
- Develop new ideas for features that will add value to existing customers.
- Work closely with our physician onboarding, clinic onboarding and customer success teams to derive insights about customer needs and internal process needs
- Iterate on feature ideas in a rapid manner while collaborating with various internal and external stakeholders across the company
- Work closely with developers to understand and overcome the technical challenges along the way
- See quality releases shipped in a timely manner
Why this is a great opportunity for you:
- You want to work at 1DocWay because you’re interested in the fast-paced world of start-ups. So trust us to provide you with proper guidance to help you advance in your career.
- 1DocWay will provide you with the right hands-on learning opportunities that will help give you a competitive edge early in your career. No two days are the same, so expect to learn a lot.
- You wish to build an impactful career and solve interesting problems
- We’re fun and we work in SoHo. You will have a great time!
What we're looking for:
- Individuals with a desire to work at a fast growing health-tech company. Strong problem-solving and analytical skills. Experience in managing projects, delivering on deadlines and a strong attention to detail. Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
Excited yet? Apply Now
+ Software Engineers & Web Developers
Engineering at 1DocWay
The 1DocWay Engineering team is building platforms that connect patients and physicians seamlessly using modern technology. By making our tools fast, secure and simple to use we ensure that technology does not get in the way of practicing medicine and providing care where it is most needed. Our engineering team is lean and focused on delivering practical solutions to hard problems.
Our Engineering program prepares entry level candidates, who understand the fundamentals of web-development for an exciting and rewarding career in the health technology industry. The 6 month program focuses on including elements of program management, software development and testing through hands-on experience. We are looking to hire motivated individuals who desire to work at a fast-paced company.
As an intern in this role, you will be expected to:
- Develop new ideas for features that will add value to existing customers.
- Implement features using one of our core stacks (Ruby on Rails & Python/Django).
- Provide support to other engineers through code-reviews, peer-programming and weekly tutorials.
Why this is a great opportunity for you:
- You want to work at 1DocWay because you’re interested in the fast-paced world of start-ups. So trust us to provide you with proper guidance to help you advance in your career.
- 1DocWay will provide you with the right hands-on learning opportunities that will help give you a competitive edge early in your career. No two days are the same, so expect to learn a lot.
- We’re fun and we work in SoHo. You will have a great time!
What we're looking for:
- Individuals with a desire to work at a fast growing health-tech company. Strong debugging, problem-solving and analytical skills. Experience in building modern front ends, web-based, or mobile, using any modern technology stack. Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable).
Excited yet? Apply Now
+ Business Development Interns
Business Development at 1DocWay
The 1Docway Business Development team is entering new rural healthcare markets.
Our Business Development Program prepares entry level candidates for an exciting and rewarding career in the health technology industry. The 6 month program focuses on building product knowledge and developing sales skills through training and development. We are looking to hire motivated individuals who desire to work in the tech industry at a growing company.
As an intern in this role, you will be expected to:
- Conduct market research to support market adoption.
- Interface with key stakeholders to advance engagement with our technology supported psychiatric care platform.
- Deliver on requests using Microsoft Office Suite and Google Apps.
- Provide internal support for events in a particular geography.
- Spearhead a side project that is personally meaningful.
Why this is a great opportunity for you:
- Work in a fast-paced, high growth start-up environment.
- Hone a competitive edge early in your career.
- Collaborate with interns and seasoned entrepreneurs.
- Lunch in SoHo, one of the best neighborhoods in the City!
Preferred qualifications:
- Interest in cultivating a high-octane, entrepreneurial spirit.
- Sense of humor.
- Track record of learning quickly in an academic setting.
- Maturity to handle rejection with increased determination.
- Instinct to answer questions oneself and ask for help when necessary.
- Enrollment at a top-tier college or university with a focus in economics, business, and/or healthcare field.
- Volunteer experience in a hospital is a plus.
- Internship experience in healthcare consulting is a plus.
Excited yet? Apply Now
